1 reviews | Active since Jul 2011
Claim rejected
In October 2017, we lodged a claim for waterdamage to our vehicle's suspension electronics. Since then a forensic expert were appointed, unknown to us at the time for what possible reason. The investigator did not even have the vehicle stripped to deny our claim or proof us wrong. Then during December we learnt that when there was changes in admin they by mistake indicated on our policy that we added our vehicle on 1 October 2017 instead of October 2016. Which was apparently the reason for declining our claim. We sent proof that we added the vehicle in 2016 and now still we have an issue having the claim approved.
We don't get any satisfactory response from the insurance nor our broker.
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Old Mutual Insure Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Old Mutual Insure Customer Experience