LS
Londeka S
1 reviews | Active since May 2021
14 Dec 2021, 05:43
Claim process too long and no communication
I have a rental device with Rentoza and Od mutual is the insure for the device i must say this had been the worst service i have ever received from the 2 companies, i reported a lost device on the 12 November 2021 submitted all claim documents but haven’t received any feedback with regards to the claim.
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Old Mutual Insure's replyOfficial
14 Dec 2021, 08:25 Dear Londeka Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply14 Dec 2021, 08:25
Official
Dear Londeka Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand