SL
Sibusiso L
1 reviews | Active since Dec 2021
08 Dec 2021, 09:28
Claim old mutual insure
We made a claim after being ****** at gunpoint at our shop ,the claim was validated and we started negotiating the quantum , Rene O’Neill the assessor started to be dubious and deviated from the contract and wanted to indemnify us based on her PREROGATIVE and not the contract, when we contested this and referenced provisions stated in the contract , the word disgust is an understatement compared to how she has treated us it looks like this is what they do to customer's of color, they exploit their ignorance
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Old Mutual Insure's replyOfficial
08 Dec 2021, 09:57Dear Sibusiso Langa Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply08 Dec 2021, 09:57
Official
Dear Sibusiso Langa Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand