Claim number ***1

I had a 3rd party claim against the company. My car was written off and I had been paid out for the vehicle in August 2014. The company was responsible for the vehicle as of 4/08/2014. I had purchased a new vehicle and upon visiting the licensing office on 6/11/2015 I was told that the vehicle that was supposed to be written off is still registered on my name and my license renewal will be withheld since there were penalties due to the license not being renewed in 2014 and 2015. I contacted Nilesh since he handled my claim and was told that he no longer works in that department. I was then transferred to Elaine, who promised to call me back with some feed back on 06/11/2015, I have since called twice and was told that she was busy on another call. Despite leaving my number I have not received a call back. This is absolutel pathetic service and I would like to know who is responsible for the mess up and when and how it will be rectified. In the event that I do not receive feed back by the end of the day, I will contact my lawyer to take legal action against the company.