Claim number ***1

This is my second complaint against mutual and federal regarding a vehicle that they supposed to s****. The vehicle still remains in my name despite the fact that I have handed over the relevant documents( yellow form transferring ownership of vehicle and vehicle registration certificate/log book) and a set of the car keys to the Bryanstan offices.I have already been paid in full the total value of the vehicle sold to the company in August 2014. Upon my first complaint I was told that the salvage department does not have the documents in order to s**** the vehicle, I would like to know why they did not contact me if this was the case.This is absolute putrit service delivery as I have posted on this site over a week ago and to date have not received any positive feedback from the people concerned. This sluggish behaviour on their part is accumulating interest on the outstanding license on the vehicle that was supposed to be s****ped as well as my current vehicle that cannot be licensed because of the outstanding fees on the vehicle that was supposed to be s****ped last year.I am deeply disappointed with the staff concerned and I await a response from the manager handling this issue.