1 reviews | Active since Jan 2018
Claim not processed
I sent an email on the 10/09/2018 to Sindisiwe Mcanyana who is an administrator Input handling claims COE with all the required documents for a claim under point blue brokers . I have not received any feedback till this point . Sindisiwe advised that the assessor would take 7 working days to assess. I need feedback and communication on email because I cannot be calling them . It has now been a month with this claim that I had sent documents to the broker and no one tells em what is going on
Dear Wendy
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest, please provide us with your claim/policy number.
Old Mutual Insure Customer Experience
Dear Wendy
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest, please provide us with your claim/policy number.
Old Mutual Insure Customer Experience
Dear Wendy Ngcongo
Response to your complaint
Reference number: ***
Thank you for your email, we have investigated your complaint, please accept our apology and rest assured that we have taken the necessary steps to make sure that this complaint is rectified. We have escalated the matter through to the management and advised the consultant to keep you updated.
Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.
We remain committed to providing excellent service to our customers.
Regards
Complaints Resolution Officer
Dear Wendy Ngcongo
Response to your complaint
Reference number: ***
Thank you for your email, we have investigated your complaint, please accept our apology and rest assured that we have taken the necessary steps to make sure that this complaint is rectified. We have escalated the matter through to the management and advised the consultant to keep you updated.
Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.
We remain committed to providing excellent service to our customers.
Regards
Complaints Resolution Officer