Claim not paid from December 2015 - missing documents on the system : ***

<p>I put through a claim in December 2015 for a third party claim after I met an accident with a Catholic priest that was drunk. He gave all the details and I even went to the Florida Foad branch(Archdiocese of Durban) to submitt documents, so that they forward to their insurer, Mutual and Federal</p> <p> </p> <p>When I followed up in January, I was transfered from this dept to that about ten times until I ran out of airtime</p> <p> </p> <p>In March, I decided to go back to the Florida Road branch and the admin guy/priest told me contact Monica at M&F as all documents were sent to her. They even gave me her email ********** received no response from her</p> <p> </p> <p>From March to June, I was sending emails to third party claims and calling until I spoke to Shaun(3rd party claims) and he told me that there were documents that were missing(invoice)</p> <p> </p> <p>I followed up later and I was told that the vehicle registration document was missing, the document was sent. End of July I called and I was told that they need 2 more quotes. We stated in December that the vehicle was towed to a nearest panel beater, hence there was no 2nd or 3rd quote</p> <p> </p> <p>A few days later, I sent an email and I was told, that there are no documents on the system for the claim. I sent the whole batch of documents again and now I can get anyone to respond to the emails</p> <p> </p> <p>I have sent documents to</p> <p>Monica : ********** <p>Shaun : ********** <p>Shirley: ********** <p>Ellen : ********** Shaun's manager</p> <p> </p> <p> </p>