- Claim initiation issue: Vehicle was towed on 01/01/2026 without a claim number or communication

- Claim initiation issue: Vehicle was towed on 01/01/2026 without a claim number or communication. Only informed on 06/01/2026 that you should have registered the claim yourself, due to separate departments handling emergency services. - Slow turnaround: Claim took 30 days to progress. - Policy excess change: Excess was altered to R5,000 without prior communication. Chantel dismissed responsibility, saying she only works with system data, despite representing Old Mutual. She provided only a contact number instead of resolving the issue. - Poor communication: Chantel Erasmus handled the matter unprofessionally, stating the claim would not be paid as it equaled the excess, without offering guidance or solutions.