Claim : Inability to send a plumber for 4 days

We are struggling now for 4 days with the incompetence of Old Mutual and the Suppliers they are using with their digital platform of submitting documentation to get a Plumber appointed to sort out pipes that has been ****** from the property. The house has been without running water since Tuesday, and there is no urgency from the Claims Consultant at all to get the claim finalized and send a Plumber to the Property. The claims Consultant has absolutely no Idea what is going with the claim and does not give any feedback at all. Each time I have to phone and find out if there is any progress and ask for feedback and the claims consultant to give me a call, with no success. How long does it take to send a plumber to get running water to a property? How humane is it, to leave a house without running water? I am also not allowed according to the claims consultant to appoint a plumber Privately, but she is also not getting anything done from her side to get my issue sorted.