RP
Rashad P
1 reviews | Active since Sept 2020
07 Sept 2020, 15:32
Claim in process for ages
I've been waiting for feedback from the agent that is suppose to release the claim since last week Wednesday where he gave me the release forms to sign and sent back which I done and never did he once respond to say everything is in order
Today I get a email from this agent still advising about the 10 days I need to wait which was not the problem. According to the form it takes 10 days from date signed and not 10 days from the response email I need clarity on this matter ASAP
The agent is not professional at all
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Old Mutual Insure's replyOfficial
08 Sept 2020, 08:39Dear Rashad Phillips
Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply08 Sept 2020, 08:39
Official
Dear Rashad Phillips
Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand