CLAIM DENIED BEFORE IT WAS EVEN RECEIVED

<p>Since about May my Mom (who is a pensioner) has had a few issues with her fridge (which isn't more than about 5 years old) and the technician tried numerous things to get it to work, only to realise on Friday that the pipes had corroded and the fridge would have to be replaced. My Mom contacted the call centre at Mutual & Federal on Friday only to be told that (a) even if she sent through the claim on Friday it wouldn't be looked at before Monday and (b) even after submitting a claim it is unlikely that it would be covered under her policy. </p> <p>I'm thoroughly disgusted that (a) Mutual & Federal can take their monthly contributions from a policy holder but when it comes to paying out give you a hard time from the beginning and (b) That they can expect a pensioner to cope without a fridge for any length of time.<br /><br />Suffice to say that we bought my Mom a new fridge on Saturday and I'll be looking into a new Insurance company who isn't full of nonsense.</p>