Claim declined due to signal jamming my vehicle i parked in a area where there was no camera

I have submitted/registered a claim for theft out of my vehicle. They gain entry via signal jamming.

According to Old Mutual findings, they declined my claim because I must support video footage of how I locked the vehicle or how the people parked next to the vehicle to show how they stole the goods. (

Seriously In what world are they living in? Must I take a photo/video every time I leave my vehicle, Or must I ask the local municipality in what areas are there cameras because I must get footage if something goes wrong? How on earth must I predict that there might happen something.

WHAT I DON’T UNDERSTAND IS THAT IT WAS REMOTE JAMMING – THE ENTRY TO THE VEHICLE IS WITHOUT FORCE BECAUSE THEY JAM THE SIGNAL. SO OLD MUTUAL WILL NEVER PAY A REMOTE JAMMING CLAIM? THE BOTTOM LINE IS I INSURED AND SPECIFIED THE ITEMS. THERE WAS THEFT OUT OF MY VEHICLE.

ACCORDING TO THE SYSTEM, THEY INFORMED ME AS THE PAYING CUSTOMER AS FOLLOWS: 1. ON TUESDAY MORNING I RECEIVED A CALL FROM OLD MUTUAL, ASSESSOR GOING THROUGH THE POLICE STATEMENT. AFTER THIS CALL THEY PROMISED THAT ON WEDNESDAY MORNING THEY WOULD GET BACK TO ME. 2. WEDNESDAY PASSED AND ON NUMEROUS TIMES TO GET HOLD OF THEM THERE WAS NO RESPONSE 3. WEDNESDAY EVENING, I RECEIVED A SMS THAT SAID THEY WOULD MAKE AN APPOINTMENT WITH ME. THIS NEVER HAPPENED 4. ON THURSDAY AGAIN NUMEROUS TIMES TO GET HOLD OF THEM – WAS NOT SUCCESSFUL BUT JUST AFTER 13:00 ALL OF A SUDDEN, A MAIL WAS SENT WITH FINDINGS WHICH INDICATED THAT THE CLAIM WAS DECLINED.

I am very upset about how quickly they jumped to a conclusion.

VERY UPSET CLIENT