P
Preston
1 reviews | Active since May 2023
30 May 2024, 18:59
Claim Decline for No Reason
A Claim was submitted and claim was declined. They are clear should you suffer from loss outside your premises and its because of a hideous crime like ******* with a Weapon from a Person than they would Pay out R15000. They claim came back Decline and said that the Contract didn't covered Cellphones..That's so Disgusting when you pay every month and when you claim this is the responses from them.
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Old Mutual Insure's replyOfficial
31 May 2024, 08:31Dear Preston Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply31 May 2024, 08:31
Official
Dear Preston Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement