Claim - courtesy car

Everything was going well with my claim up until requesting for a courtesy car. Some time in September 2017, a gentleman by the name Cary-Lee Jonkers called and said they are a representative of old mutual and he was selling me a policy so I was under the expression that they work for old mutual directly only to find out now that he is actually a broker. Long story short, I took the policy as he was able to beat my then current premium however I just learnt now as I requested for a courtesy car hire that he put me in a wrong group /class which is economy and in that group I can only get a manual transmission car.

My car needs to go in on Monday (12/02/18) to the panel beaters and I'm frustrated by the lack of help from both old mutual as well as the broker. I requested for the recording for back when he sold me the policy coz I clearly stated I need a automatic transmission car for car hire which he hasn't provided, I've been driving a car of such a transmission for over 3 years so a manual car is very foreign to. My frustration is that now old mutual is doing little to nothing with my case, I have to go back and forth between old mutual and the broker to try sort this issue. The broker called me today 09/02/2018 at 11:41, acknowledging that the mistake lies on they side and they will liaise with the claims department on the decision that they will take full responsibility and pay the difference and also send me in writing what he proposes. He says one thing over the phone and does the complete opposite. The minute he drops my call he doesn't update the claims nor the underwriters of old mutual. I'm sick and tired of all this nonsense, I pay for services and I need value for that at the end of the day. Old mutual needs to find the broker, demand the recording because now old mutual says I'd have to pay the difference that avis will charge from my own pocket. I took this policy because I believed it catered for all my needs (again the recording is confirmation that I started way upfront that I want an auto for car hire) so to me the monthly premiums cover all that. I'm so disappointed and annoyed at the same time.