Claim ***

Claim ***. My daughter was involved in an accident on 9 September 2019 after a woman excited a shopping centre ********ly and drove across the lane my daughter was travelling in. Her vehicle is covered in our insurance policy. On 18 September my husband and I went overseas for 2 weeks. Mr Sylvester Zikalala emailed me on 18, 20 and 25 September, stating that my daughter had caused the accident and that she would be held responsible for the damage caused to the client's vehicle. My daughter was also e-mailed. Of course she was very upset with this, as the guilty party is an employee of the SAP and she was scared that the whole accident would be pinned on her. We arrived back from overseas on 1 October and on 4 October I rep**** to Mr Zikalala's e-mails, apologising for not answering earlier, explaining that we had been out of the country. I told him that found it interesting that our daughter was held responsible, as she was in a lane that passed the shopping centre and that his client was in fact the guilty party. I requested for a copy of his client's explanation of the accident. I did not hear anything from Mr Zikalala and on 23 October I e-mailed him again, again asking for a copy of his client's explanation of the events. Mr Zikalala responded on the same day with the following:

"Be advise after checking the claim, it stated that our client was the one who caused the accident as she drove over the intersection and collided into your client’s vehicle. We also established that your client is also insured with Old Mutual Insure and is a recovery claim and they are busy with the recovery claim. Please ignore the approach sent to you in September as our merits of the accident was misread and corrected "

I find this completely unacceptable!! How on earth do you misread something like this? I am horrified at the sudden "back-pedalling" by Mr Zikala and would like to question the ethics of Old Mutual Insure (and I am also insured with them!!) - how do you send out so many e-mails , trying to intimidate a young woman?? Is this what they try to do with every case involving a MVA?

I would love to hear the response from someone in charge at Old Mutual Insure - I must say I am very disappointed about this whole thing.