Claim 25132 4 Brokers just to get Old Mutual insurance claims going. Inefficient!

On Sunday morning 23 September 2018, my 32 year old son, Eben Otto (cell: ********** 039), was travelling east in his Citi Golf 1.4i (NZ6315) which was in perfect condition, along the P415 (KZN North coast). Speed limit is 100km/h but he was travelling at 80km/h as it was on an incline. His fiance was with him. There is a off ramp from the R102. A reasonably new white Renault Clio was coming off the off ramp of the R102. The driver Lungile Sibiya (cell: ********** 912). (NRB 15851) Slowed down at the STOP sign and as he was approaching to the point where the 2 roads crossed, she did not stop but just kept on rolling forward into his lane. She was turning west on the P415. Wanted to take a chance infront on him. He slammed on breaks and tried to swerve out but she then braked and came to a stand still infront of him. Without a doubt Lungile caused the accident. Nobody was physically injured.

They collided. Lungiles damage was on the drivers side back door. Ebens Golf nose was damaged mainly on the right front. So fender, lights, bumper, bonnet and internal engine compartment has some damage. He is an electrician in a factory in Mandeni. The only electrician, so if there is a problem he has to go. He works many hours overtime. He does not have other transport. He gets call outs at night sometimes if there are problems with the machines in the factory. He has to get somebody else to please take him any hour of the day or night.

There were police on the site. Gave nr AR 17-09-2018. Eben does not have insurance. As Lungile caused it, Eben can claim from her insurance. She gave her insurance info as Coleman Insurance telnr : ********** . Spoke to Khosi. As it was Sunday my son phoned on Mondag morning to let the insurance know. Khosi asked for license copy and id, report and explination... all details. They said they are the BROKERS and will send all information on to Strategic Insurance Systems in Centurion. We thought A... at least we are moving forward! There Belinda ( ********** ) told us our documents are fine. But needed more. Whe sent photos Together with other documents.

Still having Eben battling with transport. The public taxis were getting to expensive. We need help please!!!

After 2 days Belinda at Strategic insurance systems ( ********** 441) told us they are BROKERS TOO!!!!!!! Belinda could at least give us a clain nr:25132 Once again. And she will send all documents to OMNISURE to Thabo Ramabelle on ********** 784. He requested al documentation as 1 pdf file with all in. License proof also requested. Eventually I send emailed pdf file with 18 pages to him. It was a full colleague. Now he apparently, finally has to lay it out to Old Mutual. But the system has been stalling for weeks now. In a few weeks it's December. He needs his car going on holiday with it.

Can you beleved it? Coleman Insurance, Strategic insurance systems, Omnisure.. so far 3 brokers in the queue. It is ridicules. But ok, if the system works.... ok. BUT it DOESN'T. We are desparate. We live in Gauteng and Eben works on north coast. Our hands chopped off.

Can you pls follow the matter please. We are sitting and waiting and it seems nothing is done. The whole mess is not because of our negligence in the first place. Old Mutual a billion dollar company, take close on 2 months to settle a claiam. Really.... you know the 2 quotes for damages.... one was R33 564 and the other R39 500. What is the use of brokers? Do they not have to follow up on there claims.... do they just pass documents on and do nothing further??

I can imagine Lungile is paying thousands per month for insurance as the are 4 BROKERS before Old Mutual. Please Old Mutual. This case is becoming stagnant. It's a small less the R40 000 claim. But for us poor struggling souls. Please bring a solution to the table.