1 reviews | Active since Mar 2013
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For close to two weeks I have had no success dealing with Omnisure. Attempts to get assistance for a third party claim are proving futile. Documents upon documents are constantly being requested (usually documents already submitted). Emails are not responded to or acknowledged. Telephone follow ups are met with more requests. I am just glad that the is not my primary insurance company.
Dear Sibonokuhle
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Old Mutual Insure Customer Experience
Dear Sibonokuhle
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Old Mutual Insure Customer Experience
Dear Sibonokuhle
Response to your complaint
Reference number: ***
Claim Number: ***
Thank you for your email, we have investigated your complaint, please accept our apology and rest assured that we have taken the necessary steps to make sure that this complaint is rectified. We have sent the file through for an assessment and once the assessment is received our liabilities department will negotiate an offer with you.
Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.
We remain committed to providing excellent service to our customers.
Regards
Complaints Resolution Officer
Dear Sibonokuhle
Response to your complaint
Reference number: ***
Claim Number: ***
Thank you for your email, we have investigated your complaint, please accept our apology and rest assured that we have taken the necessary steps to make sure that this complaint is rectified. We have sent the file through for an assessment and once the assessment is received our liabilities department will negotiate an offer with you.
Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.
We remain committed to providing excellent service to our customers.
Regards
Complaints Resolution Officer