Claim *** logged 05/10/2016. Shaeda Nicholas worst service ever.

<p>I had and is still having the worst experience i have ever seen. I sent through a 3rd party claim to Mutual and Federal on the 05/10/2016. to date every time i call in and speak to Shaeda Nicholas she tells me she still have not recieved the report back from her investigating team, she tells me that my claim is being investigated as they were informed that there driver was drunk and the terms and conditions of the company is that they do not pay out if the driver was drunk.</p> <p>This is the kind of disgusting service we have recieved. firstly she has a attitude when speaking to her, and is just not helpfull at all, she always have no answers yet 2 months has gone by.</p> <p> </p> <p>I had to pay R8500 to get my car out of the yard where it was towed to and i was told that mutual and federal will pay for this which was not done. then they informed me that they only cover R2500 for towing which they have still not paid to me, i had to take a loan to pay as i was being charged daily rates.</p> <p> </p> <p>What i can clearly see is that She is prolonging this until a time then she will tell me that the claim has not been approved.</p> <p> </p> <p>I find it very strange that Mutual and Federal 'TERMS AND CONDITIONS' states that if the driver was drunk then they dont pay for any claim, how is this possible? tThe Driver which is a client of Mutual and Federal his car was fixed within a few days after he knocked into me but i am still struggling to get my car fix. why was his car fixed if this was under investigation. this clearly dont make sence at all. you cannot fix the car of the person that caused the accident but keep me hanging on for investigation of the driver yet you fixed the drivers car. How did you do so if he was under investigation then how was his vehicle repaired if Mutual and federal is still awaiting a report from there investigating Team. im not a fool, this is a way for my claim to be removed without fixing my car. I have relatives that work for insurance companies and they also informed me that there is no such thing. if this claim was under investigation then both vehicles would only be fixed once the report comes back, not 1 car fixed and 1 car pending approval.</p> <p> </p> <p>I think taking this matter to the Ombudsman will be better as Shaeda Nicholas just has no interest in this matter. i spoke to her last week wednesday.She informed me that she will follow up with her investigating team and contact me back the same day. she even put the phone down so im not sure how she was going to call me as she didnt even take down my contact detail. till this hour once again bad service from her as i have heard nothing</p> <p> </p> <p>I trust that this matter reach the right people as this is going on for over 2 months already</p> <p> </p> <p>llewellyn ****en</p> <p> </p>