WS
Wesley S
1 reviews | Active since Oct 2019
02 Jun 2023, 05:24
Charged even after cancellation
After struggling to cancel my insurance at the end of April I had to extend my insurance for another month so that it can be cancelled on the 31st of May. Woke up to a notification that I was debited from Old Mutual Insure yet again even after I have received a confirmation letter that the insurance will be cancelled on the 31st of May. Absolutely pathetic! Thank you for *****ing my money when your services has been cancelled for a month now.
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Old Mutual Insure's replyOfficial
02 Jun 2023, 08:25Dear Wesley
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply02 Jun 2023, 08:25
Official
Dear Wesley
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement