Car insurance

It's been weeks now and my car still not been fixed. Last week they said I should go and do repair quotation which I did on Tuesday and on Thursday was asked to do another quotation which I did ever since then no one has contacted me I have been sending them emails but no response. Guess what but they managed to take their debit order today without any hustle but my car still in my garage not fixed. On payday they get to debit me