Car insurance

I was involved in a car accident on the 15th December 2021 guess what my Claim was rejected on 31 of January 2022, it took them almost 7 weeks invistigating the so called assessor never came to me and to a place where incident took place, a driver of vw polo was driving wrackles on the road he overtook me and the was a car on coming ihad to fear for my life as iwas opening a space for the driver and fear he/she might hit me any driver can do that iwent off the the roads my car almost turned because of panicking it happened when I went back the road ihit onother car at the back obvious I was panicking now my ensurance doesn't want to pay the claim meaning I was supposed to stay on my lane and be hit by the car I'm very disappointed 😥 guess what that person didn't even stop he ran meaning the people we paying for service are becoming daily ****ers their service is bad they never called and update nor email icalled everyday fun when I called January they my claim was rejected but still waiting a letter to be authorized don't you tell your client after everything is finished and signed a guy called ARFAAN told me so my caretesy car lapse had to take it back while they still busy investigating will take this matter far