1 reviews | Active since Jun 2015
Car Assessment
<p>I have motor insurance with mutual and federal through broker(Galileo Risk). Since I submitted the claims forms and quote on 11 April 2017. My car has not been assessed to date. I have spoken to the broker they have advised that mutual and federal is the one causing this delay. Mutual and federal advised that all their assessors are fully booked. I have rental car which I have to ask for extension every week and the 30 days period will elapse on 13th.For such a long period that my car is waiting at penal beaters without any approval and work. Mutual and federal is falling me as a client it doesn't matter that there is a broker in between. Mutual and federal has bad service</p>
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest.
Regard’s
Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest.
Regard’s
Mutual and Federal Customer Experience
Dear Sir/Madam
Response to your complaint
Reference number: MF-***
Claim Number: ***
Thank you for your complaint logged. We have investigated your complaint and have concluded that the error was on our side. Please accept our apology and rest assured that we have taken the necessary steps to make sure that this complaint is rectified. We have authorized repairs in the amount of R36,717.85 at Dent Doctor Randburg.
Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.
We remain committed to providing excellent service to our customers.
Regards
Complaints Resolution Officer
Abdul Methar
Dear Sir/Madam
Response to your complaint
Reference number: MF-***
Claim Number: ***
Thank you for your complaint logged. We have investigated your complaint and have concluded that the error was on our side. Please accept our apology and rest assured that we have taken the necessary steps to make sure that this complaint is rectified. We have authorized repairs in the amount of R36,717.85 at Dent Doctor Randburg.
Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.
We remain committed to providing excellent service to our customers.
Regards
Complaints Resolution Officer
Abdul Methar
I am totally not happy with the outcome of this. You guys approved the quote very late because I complaint here and extended the car hire with 3 days. I am left stranded without any transportation due to poor customer service.
I am totally not happy with the outcome of this. You guys approved the quote very late because I complaint here and extended the car hire with 3 days. I am left stranded without any transportation due to poor customer service.