1 reviews | Active since Nov 2012
Car accident - is my car a right off or not
I have been in an accident on the 8 june, I DRIVE A RANGE ROVER,3 AIRBAGS POPPED, MY BACK WINDOW WAS SHATTERED AND A WHOLE LOT OF DAMEGE TO IT.i have given all the necesary details to my consultant the day after the accident.My insurance told me my car will be assesed in 2 days time, after 2 day, to my surpricse i go a call to say they cant find my car. it took a wekk for anyone to get back to me, i had to ask forfeedback all the time, after a week I got a call to say they waiting to the assesessors to get back( ALWAYS EXCUSES. on the 19 july i was told that my car will take 15-18 working days to fix. Monday eve I get a call from the panel beater saying there is more damages, the car has not been assessed properly & it should be a right off- i hear one thing from M&F and another thing from someone esle- DO U EVEN KNOW WHATS GOING ON.i only have my rental car until friday. after friday i will be inconvenience my ur compay's negligence n incompetence. i WANT M&F TO EXTEND MY COURTESY CAR RENTAL BECAUSE OF THE INCONVENIECNED CAUSED. PLEASE ALSO GIVE ME FEEDBACK ON THE STATUS OF MY CAR. STOP PUSHING M FROM PILLAR TO POST AND TELL ME MY CAR IS SORTED OUT WEN ITS NEVE BEING TOUCHED
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Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
