mK
michelle K

1 reviews | Active since Jul 2015

20 Jan 2017, 07:15

Car accident claim

<p>We were in a accident on 3rd of december and yet our claim is still not processed. I did everything i could to get papers and documents together to prove ownership because the car is not on my name and its been a week since i sent everything. I am certain to change insurance once this is settled because the service is just PATHETIC!!!</p>

0
Replies (2)
Old Mutual Insure
Old Mutual Insure's reply20 Jan 2017, 08:39
Official

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.

We are investigating your concerns and will revert soonest

Mutual and Federal Customer Experience

mK
michelle K's update20 Jan 2017, 14:05
Reviewer Update

Why must i find out today that you already took our car to the salvage garden in jhb if the claim is not settled yet? I demand that somebody contact me as soon as possible otherwise I am taking matters further