mK
michelle K

1 reviews | Active since Jul 2015

22 Dec 2016, 09:17

Car accident

<p>We were involved in a car accident the 3rd of december. The other guy slammed us from behind. Now it took mutual and federal almost a week to appoint a assessor to take a look at our car just to find out he/she is on holiday and will be back on the 3rd of January. The other party is just waiting for mutual and federals claim to process ours. The other guy's car is already at the panel beaters getting fixed and now we are still waiting. </p>

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Replies (2)
Old Mutual Insure
Old Mutual Insure's reply22 Dec 2016, 14:22
Official

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.

We are investigating your concerns and will revert soonest

Mutual and Federal Customer Experience

Old Mutual Insure
Old Mutual Insure's reply31 Jan 2017, 11:37
Official

Refer to my e-mail dated 31/1/2017. Should you need further assistance, please contact me.

Email: ***