RS
Riaan S

1 reviews | Active since Dec 2018

21 Feb 2024, 10:29

Can't wait to cancel my policy

Claim Number: *** I am really disgruntled with extremely poor service and communication from Old Mutual Insure. I had an incident on the 13th of November. Took them up until late December to get quotations and have it approved. Vehicle went to a repair shop in January. I received it with a dead battery in February. Only to found that half of the work was not done, and work that was done by the appointed Superior Dent was not correct, my steering wheel was damaged while the vehicle was there, the windscreen rubber is bent out of shape. My vehicle's badge was not replaced after painting the hood of the car. The Roof rails were not correctly assembled and would cause water damage. I had to replace the battery, and take the care back to the same repair shop. All during this time I had to constantly as for updates. Such poor communication is not acceptable. Please review this claim, with all communication from my side, attempting to have this resolved.

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply21 Feb 2024, 10:49
Official
Dear Riaan  Complaint about service   We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.  We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.  We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerelyAssessor: Complaints & Continuous Improvement