Can't get through to Mutual & Federal - waited a total of over 2 hours on the phone

I bought a dishwasher from Dion Wired a little over three years ago. I purchased an additional 3-year extended warranty for R499 (administered by Mutual & Federal). Two days before the lockdown my dishwasher stopped working. I phoned ***and the next day a technician came to my house. He said the motor packed up, removed the motor, and told me it'll be a while till I get a new one because of the lockdown. Fair enough - I completely understand that. But since we moved down to level 4 lockdown, I see a lot of companies are operating now. A lot of restrictions have been lifted. So, I wanted to find out from Mutual & Federal what the status of my job is. I phoned twice - the first time I waited about half an hour and gave up. I tried phoning again a little later and waited 1 hour and 37 minutes. Again, I gave up and hung up. Could someone please tell me what the status is? Is Mutual & Federal operating again? Someone is coming to install blinds for us - they have a permit. Surely if blinds can be installed, appliances can be repaired?

My document/contract number is ***

Thank you Fabricio Rodriguez