cant fool a old fool
<p>My washer dryer combo was acting up so called mf, eventually 4 days later guy comes out to check machine( and by check I mean he stands infront of machine) I tell him what's wrong says its possible pc board but on these machine they pricey. Fast forward a week later I get a email that machine will not be covered as its normal " wear and tear" I call agent she won't send me report.i called the company that sent the guy out, was given a long story too of getting a 2nd opinion , which I should pay. 1st how could assessment been made without opening machine??then the audacity to send ******* report? Then Johan calls back " oh no a service call was booked for machine they will be in contact " from their techs "25yrs experience" to Samsung coming to check out machine " and me being inluck" with problem on machine( I googled the error code). How many other claims have been declined based on incompetency ?</p>
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Good day
Thank you for your email. Please provide us with the claim number to be able to investigate your complaint.
Regards,
Customer Care Team
********** 47
********** 47
Samsung guy was here now ,guess what?the heating element is faulty and needs to be replaced. Did I not Google this? Not normal wear and tear!and all this was established by???? OPENING THE MACHINE!!thanks Nigel ( from Liptronics) unlike the previous " technician" you can call yourself one
Samsung guy was here now ,guess what?the heating element is faulty and needs to be replaced. Did I not Google this? Not normal wear and tear!and all this was established by???? OPENING THE MACHINE!!thanks Nigel ( from Liptronics) unlike the previous " technician" you can call yourself one
