RL
Ruwaida L

1 reviews | Active since Aug 2014

10 Oct 2016, 17:20

Cancelled insurance

<p>I had household goods insurance with Santam as well as Mutual & Federal and I just found out that it is not allowed, and thus asked Mutual and Federal to cancel my insurance with them, which they did but when I sent them my policy to get a refund they refuse to assist me</p>

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply03 Nov 2016, 11:32
Official

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.

We are investigating your concerns and will revert soonest

Mutual and Federal Customer Experience