Callous treatment of Clients

I have been an Old Mutual & Old Mutual Insure client for more than 10 years if not more than 20 years. I was recently retrenched and am now not able to pay by debit order. Old Mutual Insure is willing to accept ONE month's payment by cash deposit but is not willing to do this for more than one month. If it is possible for one month, it should be possible to do this for more than one month, surely! I am most certainly not the first person to be in this position and in the current economic climate I will sadly not be the last. I am making an effort to honor my contract with OMI, why is OMI not making an effort with a loyal client?

I do not wish to move my business business and I kindly request OMI to reconsider their stance. Continuously being given standard textbook responses and being treated without an ounce of understanding or compassion in an already stressful situation, is unacceptable and callous. This is NOT the Old Mutual I know and promote.

Clients are NOT numbers and should not be treated as such. We are human beings. Human beings who are paying salaries of Old Mutual personnel.

PLEASE, tell me we can work this out and come to an acceptable and reasonable arrangement.