Called in for Retention Assistance on a Policy and was Greeted by the Confident, Professional and always Courteous Mbali Mosako

Called in for Retention Assistance on a Policy and was Greeted by the Confident, Professional and always Courteous Mbali Mosako. Mbali is one of those people who has a Natural Charisma and Confidence that (I think) is fueled from a Position of Passion. They say that some people are natural born sales people with a Natural Charisma and ability to Charm and take Control and on the flip side of that Coin others learn and equip their Sales, Customer Service and Softskills.... In my honest opinion Mbali is the best of both worlds coupled with an extremely powerful voice you were born for this Mbali and keep up the Extraordinary work and Service that you so effortlessly provide we need more people like you in this Country