Called in for assistance with a claim related query was assisted by the ever so helpful, professional and always friendly Mbali Mosako

Called in for assistance with a claim related query was assisted by the ever so helpful, professional and always friendly Mbali Mosako. I had my infuriated client on the line with me for a claim that was repudiated. Mbali calmed her down, used empathy and (most importantly) explained and found a way forward. the client and I was extremely impressed in the way she handled the query. Kudos to you Mrs Mosako and keep Shining like the Star that you are