TL
Thabiso L
1 reviews | Active since Aug 2023
07 Sept 2024, 19:25
******
I am battling with the truth as old mutual took my insurance premium on claim stage was told policy lapsed.they cnt service or refund even ignore communication from ombudsman.they just distance themselves no initiative.i just wonder if was funeral policy luckily is cellphone cover.m enough of drama of *******.wen call no one is even assigned to my case specifically how ******** they are.how safe are we if they can even ignore ombudsman instructions to lias to clients. Ombudsman case ***
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Replies (3)
Old Mutual Insure's replyOfficial
09 Sept 2024, 10:22Dear Thabiso
Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement
Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply09 Sept 2024, 10:22
Official
Dear Thabiso
Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement
Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement
TL
Thabiso L's updateReviewer Update
10 Sept 2024, 06:07Ombudsman has given oldmutul a fair chance 15 days or so to reply to client directly then if i am not happy with feedback i have to go back to them with results . are you saying ombudsman must sort it out.that's the response i should give to ombudsman.thats the exact attitude i get from oldmutual.
TL
Thabiso L's update10 Sept 2024, 06:07
Reviewer Update
Ombudsman has given oldmutul a fair chance 15 days or so to reply to client directly then if i am not happy with feedback i have to go back to them with results . are you saying ombudsman must sort it out.that's the response i should give to ombudsman.thats the exact attitude i get from oldmutual.
TL
Thabiso L's updateReviewer Update
10 Sept 2024, 06:12Is funny how oldmual operate no contacting clients or giving names and contact who is in charge of the matter to reach proper closure.this is embarrassing street.only negative emails thats all to protect themselves.is about time i escalate the matter to Telkom how their partner treat their clients.insurance with no dispute department.previous insurance was much better than this nonsense service
TL
Thabiso L's update10 Sept 2024, 06:12
Reviewer Update
Is funny how oldmual operate no contacting clients or giving names and contact who is in charge of the matter to reach proper closure.this is embarrassing street.only negative emails thats all to protect themselves.is about time i escalate the matter to Telkom how their partner treat their clients.insurance with no dispute department.previous insurance was much better than this nonsense service