Burglary claim declined

<p>I am disgusted at the level of service I have received from Mutual & Federal insurance.</p> <p>2 months ago, my house was burgled. It happened during the hours of ***x. My son heard sounds from his room and woke up with a shock, his first instinct was to check if his sister was safe in the other room. Him waking up scared of the burglar off who exited out of the window he came in through. Several electronic items were ******.</p> <p>After this incident, we called the police who took a statement and investigated. At this point the case was logged. A key piece of evidence the police took were the burglar’s shoes.</p> <p>After much back and forth interactions with Mutual & Federal, the claim was declined due to lack of evidence of a break-and-entry.</p> <p>Tell me, what more can I present to prove my house was burgled. The police clearly acknowledged the break-and-entry.</p> <p>I have been a client of Mutual & Federal from several years and pay my premiums without faulting. What is the point of insurance???</p> <p>Would Mutual & Federal rather have one of my children physical injured by a burglar, the burglar to destroy my property?</p> <p>I would like Mutual & Federal to fulfil the claim and honour my policy.</p>