LO
Liza O
1 reviews | Active since Aug 2013
02 Feb 2024, 09:52
Broker Issues
This is actually a complaint about a broker who activated an Old Mutual Insurance policy before it was accepted resulting in three debit orders to date, two of which I have been struggling to have reversed.
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Old Mutual Insure's replyOfficial
02 Feb 2024, 11:07Dear Liza Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply02 Feb 2024, 11:07
Official
Dear Liza Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement