Brilliantly terrible service

I would just like to thank Old Mutual Insure for their brilliant assistance today with my broken down vehicle. When lhoning for assistance I had to explain multiple times to the consultant that I did not have the number for my broker at my present time as I was on holiday and was broken down in the middle of the road only with my cell and driver license. I explained to the consultant that I was broken down 23km from the resort I was staying and that I needed a lift back to the resort and my vehicle needed to be towed to a dealer for repairs. When the tow truck owner arrived onsite he informed me that no family run service was arranged and only a pick up for the vrhicle to the dealer. He then contact Old Mutual Insure to advise the way forward. The consultant then proceeded to get in a verbal argument with me and to prove that I am the guilty party when in fact the opposite was the case. The tow driver had to leave myself, my wife, and my 3 children next to the road stranded. When I called the company again I found out that they are all in a meeting discussing my case while I am stranded next to the road in danger with my family. Only to be assisted an hour later by the company. So thank you very much for in my hour of need I was left stranded and alone with the people sitting in a meeting discussing my fortune while my children were badly sun burnt in the process. Thank you for showing me that I cannot depend on your emergency services when there are costs involved. I will now sit at my resort for the next 3 days hoping that I will be able to get my vehicle repaired. Great work from your side proving that your expensive premiums are not worth the service.