BEWARE: PATHETIC SERVICE WHEN CLAIMING

I submitted a claim for what seemed to be a small accident. My vehicle was taken to an *********** panel beater. Then it took them forever to move it to a decent panel beater. The quote came too high so the vehicle was written off. I was not given the option to be paid out and fix the car myself. I was not given first preference to buy it back but rather it went to an auction house without notifying me (I tracked the vehicle there) and got a hold of them. Then the auction house wants me to pay a ridiculous amount to buy it back. My extras were not insured so I will not be paid out for it and they wont even allow me to remove it from the vehicle and replace it with the stock parts. Old Mutual staff don't respond to emails. They are always on leave. They don't return phone calls when messages are left for them. It is over a month now and I have not been settled. It is always one story after another. I am now waiting for their courier company to come and fetch the spare keys. They cant even follow up themselves, I have to follow up with the courier company. Quick to collect your premiums but when it comes time to pay out they treat you like ****. I'm glad that I will no longer be using them and rather deal with a more competent insurer.