WV
Wendy V
1 reviews | Active since Dec 2022
13 Dec 2022, 20:25
Beware Old Mutual Insure!
Avoid this insurer unless you' re happy to wait nearly a year to reoccupy your storm-damaged house! Our rented home was flooded with mud during the April KZN floods. Despite timeously submitting a claim, our landlady has been unable to get Old Mutual to appoint one or more reputable contractors to make the house habitable. For 8 months she has not received rent - and we've had to scrounge alternative accommodation. There's no structural damage, just blocked drains from piles of sand, and superficial staining of floors and walls. Oh, and a still-gaping hole in the roof from a fallen branch. It seems Old Mutual is determined to protect its cashflow, by endless delays, appointing piece-meal contractors at lowest cost who never complete a project, bur cause further damage and abandon the site. A living nightmare
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Replies (4)0
Replies (4)
Old Mutual Insure's replyOfficial
14 Dec 2022, 09:16Dear Wendy Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Assessor: Complaints & Continuous Improvement
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply14 Dec 2022, 09:16
Official
Dear Wendy Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Assessor: Complaints & Continuous Improvement
Assessor: Complaints & Continuous Improvement
WV
Wendy V's updateReviewer Update
18 Dec 2022, 09:50Huh! Still nothing happening...
WV
Wendy V's update18 Dec 2022, 09:50
Reviewer Update
Huh! Still nothing happening...
Old Mutual Insure's replyOfficial
19 Dec 2022, 08:04Dear Wendy
Old Mutual insure complaints department is busy attending to this matter and will keep you updated.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual insure complaints department is busy attending to this matter and will keep you updated.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply19 Dec 2022, 08:04
Official
Dear Wendy
Old Mutual insure complaints department is busy attending to this matter and will keep you updated.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual insure complaints department is busy attending to this matter and will keep you updated.
Yours sincerely
Assessor: Complaints & Continuous Improvement
WV
Wendy V's updateReviewer Update
09 Feb 2023, 17:25Well, here we sit – 10 months later!
Still with a hole in the roof, black mould engulfing the ceiling below, open holes chopped through both bathroom walls, a back door that is so swollen it cannot close, an electric gate that receives no power, filthy floors and walls, great mounds of sand where pretty gardens once flourished, no water tank or pump – and not even a wash-line!
Congrats Old Mutual Insure!
You have admirably succeeded in turning a perhaps one month job for a half-decent local contractor into a 10 month nightmare of ineptitude, lies, thievery and negligence by “contractors” from as far afield as Newcastle and Durban.
And have you waived or refunded one cent of the premiums you extract so liberally and religiously every month for the past 10 months of “cover”?
The hell you have!
Still with a hole in the roof, black mould engulfing the ceiling below, open holes chopped through both bathroom walls, a back door that is so swollen it cannot close, an electric gate that receives no power, filthy floors and walls, great mounds of sand where pretty gardens once flourished, no water tank or pump – and not even a wash-line!
Congrats Old Mutual Insure!
You have admirably succeeded in turning a perhaps one month job for a half-decent local contractor into a 10 month nightmare of ineptitude, lies, thievery and negligence by “contractors” from as far afield as Newcastle and Durban.
And have you waived or refunded one cent of the premiums you extract so liberally and religiously every month for the past 10 months of “cover”?
The hell you have!
WV
Wendy V's update09 Feb 2023, 17:25
Reviewer Update
Well, here we sit – 10 months later!
Still with a hole in the roof, black mould engulfing the ceiling below, open holes chopped through both bathroom walls, a back door that is so swollen it cannot close, an electric gate that receives no power, filthy floors and walls, great mounds of sand where pretty gardens once flourished, no water tank or pump – and not even a wash-line!
Congrats Old Mutual Insure!
You have admirably succeeded in turning a perhaps one month job for a half-decent local contractor into a 10 month nightmare of ineptitude, lies, thievery and negligence by “contractors” from as far afield as Newcastle and Durban.
And have you waived or refunded one cent of the premiums you extract so liberally and religiously every month for the past 10 months of “cover”?
The hell you have!
Still with a hole in the roof, black mould engulfing the ceiling below, open holes chopped through both bathroom walls, a back door that is so swollen it cannot close, an electric gate that receives no power, filthy floors and walls, great mounds of sand where pretty gardens once flourished, no water tank or pump – and not even a wash-line!
Congrats Old Mutual Insure!
You have admirably succeeded in turning a perhaps one month job for a half-decent local contractor into a 10 month nightmare of ineptitude, lies, thievery and negligence by “contractors” from as far afield as Newcastle and Durban.
And have you waived or refunded one cent of the premiums you extract so liberally and religiously every month for the past 10 months of “cover”?
The hell you have!