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colin W

1 reviews | Active since Mar 2016

11 Mar 2016, 21:41

Beware Mutual & Federal

I am a pensioner living in Plettenberg Bay. On February 3rd in the early hours of the morning my alarm went off. My security company ADT, dispatched armed response. who arrived within minutes. A window had been forced open and the burglar bar bent double. A laptop and a mobile phone had been ******. The police arrived and took finger prints.<br> I advised M&F and sent them: Photographs of damage, incident report police report and case number.<br> M&F asked for proof of ownership, which i could not supply as it was a wedding anniversary present from my son in the UK. They asked for and received my sons contact details. They requested him to supply them with a purchase receipt (from 18 months ago)<br> He visited the store where he purchased the laptop but was told that they were not able to provide a receipt for an item purchased so long ago. On March 1st we had a second break in losing our flat screen tv which the police recovered damaged 3 hours later we also lost a Samsung amplifier, dstv decoder, desktop computer and bronze statue., all recover some with damage, except the bronze.<br> On March 11th M&F telephone to say they had cancelled my policy with effect from 3rd of February!!

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply14 Mar 2016, 09:32
Official
Hello colinjw,

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.

We are investigating your concerns and will revert soonest

Mutual and Federal Customer Experience