QP
Quinton P
1 reviews | Active since Mar 2025
12 Mar 2025, 13:14
Being Held Hostage by OMI
I have been insured for the past year and have paid my premium on time every month with OMI, I have had a loss on dishwasher on the 16/02/2025 and to date I am having great difficulty in getting paid out for my Loss. I am being told by my Broker that OMI will not settle me for my loss in Cash as I have already replaced my Dishwasher. I am being bul**** into taking a Gift Card from OMI service provider named "GIFT" OMI is not will to settle me but however willing to enrich their service provider which in return holds me at hostage to only purchase goods from their services provider at their pricing,
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Old Mutual Insure's replyOfficial
12 Mar 2025, 19:23Dear Quinton Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply12 Mar 2025, 19:23
Official
Dear Quinton Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement