Be wary of their ridiculous prerequisites!!!

Item: Old Mutual Insure
Rating: 1
Author: Gilbert D

Pity I have rate them even with one star. Just a warning to all potential Old Mutual home insurance clients. Old Mutual expects you to regularly lift your fitted carpets at all your doors as part of their "deemed" maintenance schedule to check for leaks.!!!!

Helpful (0)

Replies (4)

Old Mutual Insure's replyOfficial

31 Mar 2021, 16:46

Dear Gilbert

We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly assist with the claim number in order for me to direct your complaints matter through to the correct department.

Yours sincerely

Nokulunga Mlangeni

Consultant: Complaints Claims | People & Brand

Old Mutual Insure's reply31 Mar 2021, 16:46

Official

Dear Gilbert

Yours sincerely

Nokulunga Mlangeni

Consultant: Complaints Claims | People & Brand

Gilbert D's updateReviewer Update

31 Mar 2021, 21:47

***

Gilbert D's update31 Mar 2021, 21:47

Reviewer Update

***

Gilbert D's updateReviewer Update

31 Mar 2021, 21:47

***

Gilbert D's update31 Mar 2021, 21:47

Reviewer Update

***

Old Mutual Insure's replyOfficial

01 Apr 2021, 12:06

Dear Gilbert

Please send the claim number to the email ***.
I cannot view it on the Website, it is blocked even from me.

Yours sincerely

Nokulunga Mlangeni

Consultant: Complaints Claims | People & Brand

Old Mutual Insure's reply01 Apr 2021, 12:06

Official

Dear Gilbert

Please send the claim number to the email ***.
I cannot view it on the Website, it is blocked even from me.

Yours sincerely

Nokulunga Mlangeni

Consultant: Complaints Claims | People & Brand