DM
DImakatso M

1 reviews | Active since May 2026

26 May 2026, 10:24

Bad treatment

The most unreliable and dishonest endurance company ever, if your cars or any property is ensured with Old Mutual ensure kindly look of other options.

What their reps and brokers present to you when you take the policy it’s totally opposite to when you claim, the treatment is unfair, I was paying for courtesy car that is equivalent to my car when I have to get the same car they forced me to take the smaller car because their partner “Europe car” didn’t have the car I was paying for.

During the claim process, their SIU fabricated stories and **** about the witness who gave them opposite from what is on the AR and what I explained to the SIU.

When you ask transparency about their claims about the witness and the source of information they tell you that they cannot disclose their internal processes. When you do try to call various departments nobody is giving you the satisfactory and accurate information.

If you are ensured with this company just leave them immediately, my previous brokers warned me that you can’t trust your business assets with Old Mutual because their claims are approved based on unfair factors, if you are a black entrepreneur just know that they will make sure that you suffer the most..

0
Replies (1)
Old Mutual Insure
Old Mutual Insure's reply26 May 2026, 10:26
Official
Dear DImakatso 
 
Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 
 
We look forward to resolving this matter in a manner that you will find satisfactory. 
 
Yours sincerely 
Assessor: Complaints & Continuous Improvement