NB
Nicky B

1 reviews | Active since May 2020

06 Jul 2023, 16:58

Bad Servie from Old Mutual Insure Insurance Company

Had a third-party claim against the insured of Old Mutual Insure Insurance Company which involved Quest Claims Solutions on behalf of the insurance company and Ridge & Associates Insurance Brokers on behalf of the insured. What a joke. Constantly trying to get me to accept less than what was due and bullying me into signing and accepting their terms and conditions, which were not in my favour and *********. Dragged the process out forcing me to take their insured to court and then paid on the order of the court in my favour. Waste of time, effort and money and could have been handled more professionally and promptly. Bad service from all these companies. Will make sure that I never utilise the services of these companies in the future.

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply07 Jul 2023, 11:48
Official
Dear Nicky 
 
Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 
 
We look forward to resolving this matter in a manner that you will find satisfactory.
 
Yours sincerely

Assessor: Complaints & Continuous Improvement