Bad Service/Communication

Good Day

I was in 2 accidents this year, not one of them was caused my me. So to repair my vehicles I went through the process of the insurer and paid my excess of both occasions. Every time the insurance said no they will retrieve the money from the guilty party and pay be back. Several times I followed up just to know the status of the process. I since February I have not receive any feedback. Does client service MEAN THIS MUCH to Old Mutual insurance. I am so disappointing in the bad service. One would think a company that is suppose to be one of the best in the country have the ability to provide feedback to their customers. CLAIM NO's ********** 99 & ********** 27