Bad Service - takes pensioners money but rejects claims

<p>In 2016 July I registered a claim with Mutual & Federal regarding a storm that caused my roof to leak... they sent out a Lady accessor who was friends with the contractor who did the quote. What ****ed me off the nost is she did not even inspect the roof she went on what he told her. Our claim was rejected by loss or damaged caused by not maintaining your private home. This year a year later I got someone else to have a look at the problem and according to them it is not a maintanance issue when the people who build the house build the roof the purlines were installed incorrectly which caused the IBR roof sheeting to pull loose and there is where the water came in and caused the purlines to rot.... I am a widow and a pensioner and has not missed one premium of almost R1000 per month and this is the service I get..... think I need a building inspector and a lawyer to sort this out.... I requested for a new assessor and sent a new report in a year later and they did nothing just rejected the claim..... I am not happy at all