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Tinyiko S
1 reviews | Active since Sept 2017
11 Jun 2025, 12:59
Bad service from the old mutual assessor for the first time
The assessor of my claim is taking for ever to finalize my claim. Now we are approaching 2 months. Even the 30 days for hired car has lapse and now i am even struggling to go to work. My broker did a wonderful job, but the problem is the assessor, they decided to write off my car, even the airbag did come out. I only hit a pothole, lose control and hit paving.
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Tinyiko S's updateReviewer Update
11 Jun 2025, 15:58***
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Tinyiko S's update11 Jun 2025, 15:58
Reviewer Update
***
Old Mutual Insure's replyOfficial
12 Jun 2025, 09:38Dear Tinyiko
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply12 Jun 2025, 09:38
Official
Dear Tinyiko
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement