Bad service from Old Mutual after a house fire.

I would like to rate them zero. Our house had an electrical shortage and caught fire on the 31st of January 2021. They made use of a company called Digicall for assessing the claim. Old Mutual has already paid the assessing company but we have not received any settlement for rebuilding and repairing our house. We sent numerous e-mails without any success. Raining season is coming up in the West Coast and we still have to live like this. The sliding doors has been covered with boards, still not lights in the TV room or dining room because we need to repair the walls before that can be done. I am not impressed by the way we've been treated after many years at Old Mutual. What else can we do to get the settlement and start repairing our home?