BAD SERVICE FROM MUTUAL AND FEDERAL

Good Day<br> I hereby wish to formalise a complaint, on a claim that I lodged in February 2015 for a leak in our pool, today it is the 13th February and we are none the wiser as to what is happening. I was in communication with the assessor Lindo in Port Elizabeth because my personal FNBINB broker Nomthi Thsabala was useless, she doesn't return my call or emails, (personal broker - what a joke) Lindor advised me today after I called her that it is wear and tear, It has taken Mutual and Federal a month to determine this info and 2 weeks for the swimline pool centre to return my working motor which they worked on and now is not working at all. In the meantime I have a grass green pool, a leak in my pool somewhere that nobody can assist me with and now nothing is working<br> <br> I am disgusted by the service received and will be placing my dissatisfaction on every social media platform that and then will move my insurance <br> <br> Brett Clark<br> ***<br>