AS
Andiswa S
1 reviews | Active since Jan 2021
29 Jan 2021, 21:14
Bad service
This Old Mutual Allsure is offering me poor service, I have logged in a claim for my vehicle on the 17th of December till today my vehicle is not back. It's been a month now. But comes the 25th they still debit my account while I don't have a vehicle. I would not recommend this insurer to any family member or friends
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Old Mutual Insure's replyOfficial
01 Feb 2021, 09:36 Dear Andiswa
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply01 Feb 2021, 09:36
Official
Dear Andiswa
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand