FS
Faye S
1 reviews | Active since Feb 2018
09 Nov 2022, 07:15
Bad service
Bad service. Claim lodge their had incorrect details and they blame the client . Claim rejected. Due to the incompetence of the Staff. Help
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Replies (1)
Old Mutual Insure's replyOfficial
10 Nov 2022, 06:56Dear Faye
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply10 Nov 2022, 06:56
Official
Dear Faye
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand